Behavioural Skills

Behavioural Skills

Course Background: Behavioural skills are attributes that help you interact well with others, perform your job tasks effectively and work toward your own self-improvement. Regardless of your field. They can influence how a person interacts with others and responds to certain situations. These skills can help determine a person’s actions, thoughts and emotions.

Course Outline:

Behavioural Skills What? How? & Why?

• What are behavioural skills?
• What is the importance of behavioural skills?
• How can you learn behavioural skills?
• Common techniques to leverage building successful relationships.

Key Behavioural

• Communications
  • Styles of Communication
  • Strong Communication Skills
  • Skilful listening
• Empathy
  • What is Empathy?
  • Where does empathy come from?
  • Empathy techniques
• Conflict Resolution
  • What is conflict resolution?
  • The skills to resolve conflicts.
  • Conflict resolution skills
  • How to resolve conflict
• Emotional Intelligence
  • Emotional dynamics during negotiation
  • Influencing
  • Building strong relationships
• Problem Solving
  • Essential Concepts
  • Finding the Solution
  • Confidence in your approach
• Time Management
  • Planning and organizing how much time you spend on different activities.
  • Setting goals, prioritizing tasks, and managing distractions.

Course outcome

Provides the tools and techniques to develop and improve interpersonal skills.

Structure: Online or Onsite/ At the Client’s Premises

Duration: 1 Day