Module 1 – Understanding Disability
• What is disability?
• Understanding disability and impairment
• Different types of disability
• Physical disabilities
• Sensory disabilities
• Intellectual and learning disabilities
• Neurodiversity awareness
• Mental health-related disabilities
• Visible and non-visible disabilities
• Understanding individual differences

Module 2 – Disability, Equality & Inclusion
• Equality and inclusion
• Treating people with dignity and respect
• Equality of opportunity
• Understanding discrimination
• Direct discrimination
• Indirect discrimination
• Harassment and victimisation
• Stereotypes and assumptions
• Creating an inclusive workplace culture

Module 3 – Barriers & Accessibility
• What are barriers?
• Physical and environmental barriers
• Communication barriers
• Digital and information barriers
• Attitudinal barriers
• Workplace barriers
• Identifying accessibility challenges
• Removing or reducing unnecessary barriers
• The importance of accessible services and facilities

Module 4 – Communication & Interaction
• Communicating respectfully
• Appropriate language and terminology
• Avoiding assumptions
• Speaking directly to the person
• Listening and asking appropriate questions
• Offering assistance appropriately
• Supporting people with communication difficulties
• Communicating with people with sensory disabilities
• Respecting personal space and independence
• Practical workplace scenarios

Module 5 – Reasonable Adjustments & Support
• What is a reasonable adjustment?
• Why reasonable adjustments matter
• Examples of workplace adjustments
• Flexible working arrangements
• Accessible equipment and workspaces
• Communication and information adjustments
• Supporting employees effectively
• Confidentiality and respectful discussions
• Considering individual needs
Under the Equality Act 2010, employers have a duty to make reasonable adjustments for disabled workers where the Act's requirements apply.

Module 6 – Disability in the Workplace
• Inclusive recruitment and employment
• Supporting employees with disabilities
• Accessible workplace practices
• Workplace communication
• Accessible meetings and training
• Digital accessibility awareness
• Supporting customers and service users
• Responding to disability-related concerns
• Creating an inclusive workplace culture

Module 7 – Putting Disability Awareness into Practice
• Recognising unconscious assumptions
• Challenging inappropriate behaviour
• Responding to discrimination
• Promoting inclusion
• Practical workplace scenarios
• Everyday actions that improve accessibility
• Respecting individual choices
• Building a positive culture of inclusion

Final Assessment
Assessment Structure
• Multiple-choice questions
• Questions covering the key areas of the course
• Knowledge checks throughout the modules
• Final assessment upon completion
Pass Mark
70%
Failure Handling
If a learner does not achieve the required pass mark, they can:
• Review the relevant course modules
• Revisit the learning material
• Retake the assessment
• Up to 3 assessment attempts

Suitable for:

· All employees and new starters
· Supervisors, Team Leaders and Managers
· HR and People teams
· Customer-facing staff
· Employees responsible for accessibility or inclusion

Promoting Equality & Inclusion
Disability awareness helps organisations create workplaces where people are treated fairly, respectfully and with dignity.

Reducing Barriers
Understanding the barriers people with disabilities may experience can help employees identify opportunities to improve accessibility and inclusion.

Improving Communication
Awareness of appropriate communication practices helps employees interact more confidently and respectfully with colleagues, customers and service users.

Supporting an Inclusive Workplace
Employees at every level have a role in creating an environment where people feel respected, valued and included.

Supporting Legal Responsibilities
Understanding the principles of UK equality and disability legislation helps organisations and employees recognise the importance of preventing discrimination and supporting equality of opportunity.

Creating a Positive Workplace Culture
Small changes in behaviour, communication and attitudes can make a significant difference to people's experience of the workplace.

Upon completion of this course, participants will be able to:

· Understand different types of disability
· Recognise common barriers faced by people with disabilities
· Communicate respectfully and appropriately
· Understand the principles of accessibility and reasonable accommodation
· Recognise potential discrimination and inappropriate behaviour
· Support a more inclusive workplace environment
· Understand their responsibilities in promoting dignity, equality and inclusion

Online E-Learning
• 100% online learning
• Self-paced course delivery
• Interactive learning modules
• Practical workplace examples
• Real-world scenarios
• Knowledge checks
• Final multiple-choice assessment
• Flexible online access
• Suitable for individual and group training

The course introduces learners to key UK equality, disability and accessibility legislation and guidance, including:

• Equality Act 2010
• Equality Act 2010 – Disability Provisions
• Disability Discrimination Act 1995 – Northern Ireland
• Equality Act 2010 (Northern Ireland does not apply in the same way; Northern Ireland has its own disability discrimination framework)
• Accessible workplace and service principles
• Reasonable adjustment principles
• Anti-discrimination principles
• Equality and inclusion responsibilities

The Equality Act 2010 provides protection against disability discrimination in Great Britain and places duties on employers and service providers in relevant circumstances. It also includes requirements concerning reasonable adjustments.

For Northern Ireland, disability discrimination is primarily covered by the Disability Discrimination Act 1995, as amended, rather than the Equality Act 2010.

This course provides general disability awareness training and should be used alongside an organisation's own equality, diversity, inclusion, accessibility and workplace policies.

Samson Training provides professional workplace training designed to help organisations develop employee awareness, inclusion and positive workplace practices.

Our approach focuses on:

• Practical disability awareness
• UK equality principles
• Workplace inclusion
• Accessibility awareness
• Respectful communication
• Reasonable adjustment awareness
• Practical workplace scenarios
• Flexible online learning
• Training suitable for employees at different levels

Our e-learning format allows organisations to provide consistent disability awareness training across their workforce while giving employees the flexibility to complete training online.

What is Disability Awareness Training?
Disability Awareness Training helps employees understand disability, accessibility, inclusion and respectful communication, while developing greater awareness of the barriers people with disabilities may experience.

Who should complete this course?
The course is suitable for all employees, managers, supervisors, HR teams, customer-facing employees and anyone who works with colleagues, customers or service users.

How long does the course take?
The course takes approximately 30–45 minutes to complete, depending on the learner and their pace.

Is the course delivered online?
Yes. The course is delivered through flexible, self-paced online e-learning.