Module 1 – Introduction to Personal Licensing
• What is a Personal Licence?
• Purpose of Personal Licensing
• Personal Licence vs Premises Licence
• Who needs a Personal Licence?
• Where a Personal Licence can be used

Module 2 – Eligibility Requirements
• Minimum age requirement
• Licensing qualification
• Right to work requirements
• Relevant and foreign offences
• Application requirements
• Circumstances that may affect eligibility
Applicants must generally be 18 or over and hold a relevant accredited licensing qualification, subject to the statutory requirements.

Module 3 – Applying for a Personal Licence
• Where to apply
• Application process
• Required documentation
• Criminal conviction declaration
• Licensing qualification certificate
• Right-to-work evidence
• Application fee
• Role of the licensing authority

Module 4 – Role of the Personal Licence Holder
• Authorising alcohol sales
• Supervising responsible alcohol sales
• Understanding licensing conditions
• Supporting compliance
• Working with management and staff
• Promoting the licensing objectives

Module 5 – Designated Premises Supervisor
• What is a DPS?
• Responsibilities of the DPS
• DPS and Personal Licence Holder
• Supervising alcohol sales
• Managing licensing compliance
• Working with the Premises Licence holder

Module 6 – Responsible Sale of Alcohol
• Preventing underage sales
• Acceptable proof of age
• Recognising intoxication
• Refusing sales
• Preventing proxy purchasing
• Preventing disorder
• Recording and reporting incidents

Module 7 – Licensing Offences
• Underage alcohol sales
• Selling alcohol to intoxicated persons
• Breaching licence conditions
• Irresponsible alcohol promotions
• Failure to comply with legal requirements
• Consequences for individuals and businesses

Module 8 – Personal Licence Holder Responsibilities
• Changes to personal details
• Relevant convictions
• Notification requirements
• Loss or damage of licence
• Suspension and revocation
• Court involvement
• Maintaining compliance
The current Section 182 guidance explains that Personal Licence Holders have notification duties relating to changes such as name/address and relevant convictions.

Module 9 – Licensing Objectives in Practice
Practical examples covering:
• Preventing crime and disorder
• Protecting public safety
• Preventing public nuisance
• Protecting children from harm

Module 10 – Practical Scenarios
Example:
Scenario 1: A customer appears heavily intoxicated and asks for another drink.
Scenario 2: A customer presents an ID that appears suspicious.
Scenario 3: A staff member sells alcohol without appropriate authorisation.
Scenario 4: The premises is found to be operating outside its permitted hours.
Scenario 5: A Personal Licence Holder receives a relevant conviction.

FINAL ASSESSMENT
Assessment Structure
• Format: Multiple-choice questions
• Number of questions:20

Passing Rate
✅70% Pass Mark

Suitable for:
• Personal Licence Holders
• Managers of Licensed Premises
• Bar Managers
• Hospitality Managers
• Supervisors
• Bar Staff
• Restaurant Staff
• Hotel Staff
• Event Staff
• Retail Alcohol Staff
• Employees involved in alcohol sales or service
• Business Owners and Operators

Reduce Licensing Risk
Understanding alcohol licensing responsibilities can help businesses reduce the risk of non-compliance and inappropriate alcohol sales.

Prevent Underage Sales
Training helps staff understand the importance of age verification and preventing alcohol from being supplied to underage persons.

Support Responsible Service
Staff learn how to recognise potential intoxication and respond appropriately.

Improve Customer & Staff Safety
Responsible alcohol management can help reduce alcohol-related conflict, aggression, and other incidents.

Protect Business Reputation
Consistent professional standards can help protect the reputation of licensed premises and support responsible business operations.

By the end of the course, learners will be able to:
• Explain what a Personal Licence is.
• Understand who may need a Personal Licence.
• Understand the eligibility requirements.
• Explain the role of the Personal Licence Holder.
• Understand the responsibilities of a DPS.
• Understand the relationship between Personal and Premises Licences.
• Recognise relevant licensing offences.
• Understand the consequences of non-compliance.
• Understand notification requirements.
• Promote responsible alcohol sales.

Self-paced e-learning

The course can include:

• Interactive learning modules
• Short videos and animations
• Licensing scenarios
• Customer interaction scenarios
• Knowledge checks
• "What would you do?" activities
• End-of-course assessment
• Recommended Duration

60–90 minutes

Suggested structure:

Introduction & licensing responsibilities – 10 mins
Irish licensing law – 10–15 mins
Age verification & underage sales – 10–15 mins
Responsible alcohol service – 10–15 mins
Intoxication & refusal of service – 10–15 mins
Incident prevention & professional responsibilities – 10 mins
Final assessment – 10 mins

Samson Training has been delivering professional workplace training since 2008, supporting organisations with practical training focused on compliance, employee development, workplace wellbeing, and operational performance.
Our approach focuses on:
• Practical workplace scenarios
• Clear and accessible learning
• Responsible service principles
• Risk reduction
• Customer and staff safety
• Interactive e-learning
• Practical decision-making
• Ongoing professional development
Responsible alcohol service can also form part of a wider employee wellbeing, workplace safety, customer safety, and responsible business development programme.

What is Personal Licence Holder training?
Personal Licence Holder training provides learners with awareness of the responsibilities associated with alcohol sales and service, licensing requirements, responsible service, age verification, intoxication, and refusal of service.

Who should complete this course?
The course is suitable for personal licence holders, managers, supervisors, hospitality staff, bar staff, restaurant and hotel employees, and others involved in alcohol sales or service.

Is the course suitable for Ireland?
Yes. This version is designed around the Irish licensing environment and relevant Irish legislation.

Does the course cover underage alcohol sales?
Yes. Age verification, preventing underage sales, proof-of-age checks, and responding appropriately to potential underage sales are covered.

Does the course cover intoxicated customers?
Yes. Learners are introduced to recognising signs of intoxication, responsible service, refusing further service, and escalating concerns appropriately.

Does the course cover refusing alcohol service?
Yes. The course provides practical guidance on communicating a refusal professionally and managing potentially difficult customer interactions.

How long is the course?

The recommended e-learning duration is 60–90 minutes, including interactive activities and the final assessment.

UK Legislation & Regulatory Framework
This course is aligned with the key UK workplace health and safety framework, including:
• Health and Safety at Work etc. Act 1974 (HSWA) – the primary UK legislation establishing general duties for employers, employees and others affected by workplace activities.
• Management of Health and Safety at Work Regulations 1999 – including requirements around risk assessment, health and safety arrangements, competent assistance, information and training.
• Workplace (Health, Safety and Welfare) Regulations 1992 – covering workplace conditions and general health, safety and welfare requirements.
• Personal Protective Equipment at Work Regulations 1992, where relevant to the course.
• Provision and Use of Work Equipment Regulations 1998 (PUWER), where work equipment is involved.
• Manual Handling Operations Regulations 1992, where manual handling risks are relevant.
• Health and Safety (Display Screen Equipment) Regulations 1992, where DSE/workstation risks are relevant.